Description

Our Client is currently looking for an IT Helpdesk Engineer on a permanent basis for a fast growing exciting business.

Skills/requirements for the IT Helpdesk Engineer are:

Previous experience in a Helpdesk or Service Desk environment are vital for this role

Experience of working within Office365

Some Active Directory knowledge with a preference for experience in this area

Windows Desktop experience in versions 7 through to 10

MS Office experience

Start date for the IT Helpdesk Engineer is ASAP

The responsibilities for the IT Helpdesk Engineer would be:

To act as the first point of contact for all ICT support queries whether it be via phone, email or face to face.

To resolve as many queries on first contact as possible within the remit of the team and within knowledge. To escalate within the team if you are unable to deal directly and to ensure knowledge is gained going forward.

To log all queries on the Service Desk management software ensuring ‘tickets’ are fully noted, categorised and assigned and managed within SLA’s.

To prioritise and escalate tickets accordingly.

To identify problems from repeat incidents and escalate internally.

To be able to provide meaningful instruction to users at their technical level of understanding, and be able to advise users on best practice (e.g. File management and storage issues).

To provide general support including support Microsoft Office products.

To administrate company mobiles phones and provide guidance.

Administration of user accounts using Active Directory.

Support printer and photocopiers and liaise with the leasing company to manage fault resolution and facilitate meter readings.

Within this role you have the chance to propel your career through an excellent training programme which will provide you with a clear progression path to the specific area you want to move into in the future.

If this is a job for you, then contact us at PB Recruitment Solutions

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